Refund & Return Policy

Patrão Botanicals, LLC
Last Updated: June 2026

At Patrão Botanicals, LLC, your satisfaction matters to us. Please read our policy carefully before making a purchase.

All Sales Are Final
Due to the handcrafted and consumable nature of our products, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Items

If your order arrives damaged or defective, please contact Patrão Botanicals at info@patraobotanicals.com within three days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging. Approved claims may be resolved with a replacement or store credit at the discretion of Patrão Botanicals.

Lost or Stolen Packages
Patrão Botanicals, LLC is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your order, please contact your carrier directly. We are happy to assist where we can.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order. Orders cancelled within this period are eligible for a full refund. After 24 hours, orders cannot be cancelled.

Order changes
Requests to change an order must be submitted within 24 hours of purchase. We will make every effort to accommodate your request, but changes are not guaranteed once processing has begun. Please contact Patrão Botanicals at info@patraobotanicals.com as soon as possible.

Reach out at:
info@patraobotanicals.com
603-892-4454